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Terms + Conditions


TERMS:

The STARFLEET Quartermaster and STARFLEET, The International Star Trek Fan Association, Inc. herein known as "STARFLEET"

CHECKS & CREDIT CARDS WARNING:
Checks that are processed that are deemed NSF (Non-Sufficent Funds) by our Bank shall be subject to a NSF Fee Penalty of $15 regardless if the order is canceled by the customer or by STARFLEET. If the Fee Penalty is not paid to STARFLEET within 30 days of notice of the NSF check, customer may forfeit their ability to pay STARFLEET Membership Fees, Merchandise, or other costs payable to STARFLEET by Check for one year from the processing date, and permanently if multiple NSF Checks are received. All Major Credit Cards are accepted. If a Credit Card chargeback is received no further orders will be permitted to be processed by that customer until all charges are settled and cleared.

ORDER ACCEPTANCE:
A receipt from this system does not constitute our acceptance of the order, nor confirmation to sell a product. An order is not considered accepted until its status has been changed to "COMPLETED" signifying the order has been shipped. At any time up until the order has been shipped STARFLEET reserves the right to cancel an order for any reason. STARFLEET also reserves the right to limit quanities, and ship a quantity less than the amount ordered, and provide a refund for the amount of the unfilled order. STARFLEET may also require additional information or do a verification or an order from you prior to processing an order.

ORDER CANCELLATION:
You may request an order be canceled within 24 hours of placing the order. You may do so either by logging into your account and canceling an order or sending an e-mail with such a notice to qm@sfi.org and include your Name, E-Mail address, and Order Number.

SHIPPING:
Orders are generally shipped within 3-5 business days after all processing and verification of an order is complete.  All orders are shipped by United States Postal Service.  If you need an order rush shipped, select USPS Express Mail, and write so on the Delivery Notes on the Payment page.  Note that unless insurance is arranged for, packages are not insured against damage, and there will be no returns or exchanges for items damaged in transit.

SALES TAX:
STARFLEET is obligated to charge sales tax to all orders which has a delivery address in the States of North Carolina, Alabama, and Florida. Customers who orders are delivered to all other States are responsible for any all all "use" taxes applicable for their State. Orders placed on site at an event are also subject to the tax based on the event location at that time.

BUYERS OUTSIDE OF THE UNITED STATES:
Import duties, non-American taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibilities. Please check with your country's customs office to determine what these additional costs will be prior to buying.

 

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